Refund policy

Refund & Return Policy – LanaGiftsGoods

We want you to love your purchase! 💛
If you’re not completely satisfied, please review our policy below.

✅ Returns

  • Returns are accepted within 14 days of receiving your order.

  • Items must be unused, in original condition, and in original packaging.

❌ Non-Returnable Items

  • Clearance items

  • Gift cards

  • Items damaged due to misuse

💸 Refunds

  • Once your return is received and inspected, we will notify you.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

📨 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours with photos, and we will resolve the issue promptly.